Native to Magento 2 and Hyva
41 customer intents out of the box
Live on your store in days
Platform overview
One Platform, Three Components
An embeddable chat experience backed by an AI orchestration engine, fully managed from a self-service admin panel.
Chat Widget
Embeds on any page of your store. Real-time messaging, guest & logged-in modes, product cards, persistent conversations.
Admin Panel
Configure AI behavior, manage content, join conversations live, and track conversion & cost analytics. No developers needed.
AI Orchestrator
Understands what the customer wants and executes the right action: search, cart, order lookup. Answers in natural language.
OAuth Connection
Automated Catalog Sync
Real-Time Webhooks
Out of the box
Key Numbers
41
Customer intents out of the box
Commerce, fitment, orders, information, technical help and escalation, each with configurable definitions, examples and confidence thresholds.
24/7
Answers on your storefront
Instant, accurate answers whenever a customer asks, with no queue to join, no opening hours, and no gap over evenings, weekends or holidays.
100%
Grounded in your catalog
Prices, stock, orders and policies come exclusively from your data. The AI cannot invent product details, so business-critical facts are never made up.
See it in action
Everything a Great Salesperson Does, In Chat
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By name, part number, or plain description; instant SKU matching plus semantic AI search.
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Customer selects their vehicle or equipment once; every result is filtered to fit.
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Validated, one click from the product card straight into the storefront cart.
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Status, carrier and tracking number, shown only to the verified owner.
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Shipping, returns, warranty, freight and more, managed by your team.
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Too many matches? The AI asks the right narrowing question.
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Support ticket, live chat, callback request, or contact form when needed.
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Automatic post-chat ratings feed straight into your reports.
YourStoreSmart Product Search
ZestIQ Sales AgentOnline, replies instantly
How it answers
Accuracy First
Every message flows through a pipeline built for correctness and cost efficiency.
Intent Understanding
41 intents across commerce, fitment, orders, information, technical help and escalation, each with configurable definitions, examples and confidence thresholds.
41 Intents
Six Categories
Configurable Definitions
Confidence Thresholds
Grounded Responses
Prices, stock, orders and policies come exclusively from your data. The AI cannot invent product details: business-critical facts are never hallucinated, so every answer traces back to a record in your catalog.
Grounded Answers
Live Prices and Stock
No Invented Details
Traceable to a Record
Tiered Search Pipeline
Exact SKU → SKU prefix → semantic vector search. Fast, cheap steps run first; AI is used only when it adds value.
Natural-Language Search
An advanced LLM pipeline extracts attributes from the request, shortlists candidates and verifies compatibility before answering. Attributes come from the phrasing itself, candidates are narrowed before they reach the shopper, and fitment is confirmed, not assumed. A shopper can describe a part in plain words, without a number, and still get something that fits.
Attribute Extraction
Candidate Shortlist
Fitment Confirmed
No Part Number Needed
Multi-Turn Memory
A conversation state machine keeps context across turns: follow-ups, topic switches and clarifications feel natural. A follow-up does not restart the search, changing the subject does not discard what came before, and a clarifying question picks the thread back up where it was left.
Multi-Turn Context
Follow-Ups Kept
Topic Switches
Clarifying Questions
Trusted by 100+ companies
Admin panel
Full Control, Zero Code
AI Tuning with Version Control
Edit intent personas as drafts, activate safely, roll back anytime. Nothing reaches customers until activation.
Product Rules Engine
Visual condition builder to shape search results (stock, price, categories, any attribute).
Content Management
Update policy answers instantly, no developers. Shipping, returns and warranty stay current.
Live Takeover
Watch any conversation and reply as a human agent in real time, bypassing the AI.
Conversion Dashboard
Chats, satisfaction, cart & checkout conversion, top topics, response time, all on one screen.
Intent Analytics
What customers ask, classification confidence, fallback gap analysis, which is where the next intent comes from.
AI Cost Reporting
Every token and dollar tracked by provider, model and purpose, so switching provider is a costed decision.
Roles & Permissions
Built-in and custom roles with fine-grained access control, so each person sees only what their job needs.
Verified reviews
What Our Clients Say
2.1s
faster largest contentful paint
This team consistently goes above and beyond in terms of helping to ascertain the most viable and feasible outputs and outcomes for our evergrowing business needs.
Anthony Perrotta
E-Commerce Operations Manager
4 yrs
as their sole technical partner
They designed for where the product was going, not just what we asked for. Early on we described a single-company setup; they built the data model and permission layer so multi-tenancy wouldn’t require a rewrite later.
Alex Tee
CTO
Inside your store
Native, Deep Magento 2 Integration
Connected via OAuth in minutes, then it stays in sync automatically.
Your products, attributes and published content flow in and stay current automatically
Automated Catalog Sync
Products, attributes, and CMS content sync via a resumable queue with progress tracking. Real-time webhooks push updates and deletions instantly.
Store Content as Knowledge
FAQ and policy pages are indexed so the AI answers from your actual published content.
You decide which attributes drive search, and every order traces back to the conversation
Attribute-Level Search Control
Choose exactly which product attributes power semantic search and which are exposed as filters, tuned per store, per catalog.
Conversion Attribution
Cart additions and completed orders are tracked back to chat conversations, so you see exactly what the AI sells.
Why ZestIQ
What Sets Us Apart
Magento-Native Depth
The AI assistant market is Shopify-first. ZestIQ is built for Magento 2: deep sync, webhooks and attribute-level control others don't offer.
Conversational Fitment
Compatibility checking lives inside the conversation, not a separate search widget, unique in parts & equipment commerce.
Predictable Pricing
No per-resolution fees. Competitors charge $0.90–$2.00 per AI-handled conversation, costs that balloon with your success.
Grounded, Safe Answers
Response grounding, PII protection and injection defense as standard: enterprise features without the enterprise tier.
Tune It Yourself
Per-intent personas, boundaries and thresholds with draft/rollback version control. Your team shapes the AI, no vendor tickets.
Your Choice of AI
OpenAI, Anthropic, or fully self-hosted models, switchable per workspace without redeployment. Own your AI stack and data residency.
Security and privacy
Enterprise-Grade Protection, Built In
PII Anonymization
Emails, phone numbers, cards and IDs are detected and masked before storage. The AI only ever sees placeholders.
Prompt-Injection Guard
Malicious attempts to manipulate the AI are detected and silently blocked before they reach the model.
Content Moderation
Every message is screened for harmful content with industry-standard moderation.
Output Validation
AI responses are scanned for leaked secrets or credentials before they are sent, always on.
Enterprise SSO
Google, Okta OIDC and SAML 2.0 with domain allowlists, auto-provisioning and full audit logging.
Complete Audit Trail
Security events, login attempts and every AI configuration change are logged and reviewable.
Side by side
How We Compare
We built the Sales Agent to fill every gap we found in the market. Here's how it compares. No cherry-picked metrics. Just an honest side-by-side.
| Capability | AI shopping assistants | Helpdesk AI agents | Fitment search tools | |
|---|---|---|---|---|
| Conversational product search | Yes | Yes | Limited | No |
| Fitment / compatibility in chat | Yes | No | No | Widget only |
| Deep Magento 2 integration | Yes | Rare | Basic | Some |
| Cart actions & order tracking | Yes | Yes | Tracking only | No |
| Choice of AI provider / self-hosted | Yes | No | No | No |
| PII anonymization & grounding | Yes | Varies | Enterprise tiers | No |
| Flat pricing (no per-resolution fees) | Yes | Usage-based | $0.90–$2.00 / resolution | Yes |
Start a pilot
See It Selling
A live pilot takes days, not months: connect your store, sync the catalog, and watch the agent sell, with full analytics from day one.
OAuth Handshake
Scoped Access
No Credentials to Copy
No Developer Time
Products and Prices
Stock Levels
Product Attributes
Stays Current
Widget on the Storefront
The Agent Answers
Every Conversation Measured
Live in Days
Where it runs
One Agent, Three Storefronts
The same Sales Agent, with a page for each place it goes to work.
AI Chatbot for Magento 2
The agent on Magento Open Source and Adobe Commerce: connected over OAuth from the admin, the catalog and content kept in sync, fitment and order tracking inside the conversation.
Magento 2 and Adobe Commerce
OAuth in minutes
Catalog kept in sync
AI Shopping Assistant for Hyvä
The same agent on a Hyvä storefront: a widget that loads without touching the theme, keeps the page light, and speaks to Magento through the same connection.
Hyvä storefronts
No theme changes
Light on page weight
AI Fitment Assistant for Auto Parts
For parts stores: the vehicle stated once, every result filtered to what fits, add to cart and order tracking in the chat.
Vehicle stated once
Only parts that fit
Add to cart in chat
Trusted by 100+ companies
Keep reading
Our Ecommerce Knowledge Hub
FAQ
Frequently Asked Questions
Still have questions?
Tell us about your store and we will come back with straight answers.
Book a Call
Which ecommerce platforms does ZestIQ support?
Magento 2 today, including Hyva storefronts. The integration is native rather than a generic embed: catalog sync, webhooks and attribute-level control are built against Magento's own APIs. The architecture is ready for additional platforms.
How do we get the agent live on our store?
Three steps: connect your store over OAuth from the Magento admin, let the catalog sync, then place the widget on your storefront. Connecting takes minutes, and a live pilot answering real customer questions takes days rather than months.
Where do the agent's answers come from?
Your own data. Prices, stock, orders and policies come exclusively from your catalog, and the agent cannot invent product details, so business-critical facts are never hallucinated. It recognizes 41 intents out of the box, each with configurable definitions, examples and confidence thresholds.
Can we use our own AI provider or model?
Yes. OpenAI, Anthropic or fully self-hosted models, switchable per workspace without redeployment, so you keep control of your AI stack and your data residency.
Can the AI hand off to a human agent?
Yes. Human handoff is built in, and your team can take over a live conversation from the admin panel. When a request is complex or high value, the agent passes it on with the full context of the chat so far.
How does ZestIQ protect customer data?
Emails, phone numbers, cards and IDs are detected and masked before storage, so the AI only ever sees placeholders. Prompt-injection attempts are blocked before they reach the model, responses are moderated and validated, access is controlled with enterprise SSO, and every action leaves a complete audit trail.
How is pricing structured?
Flat pricing with no per-resolution fees, so cost stays predictable as conversation volume grows instead of rising with every AI-handled chat.
Let’s build something great together!
Ready to Put AI to Work for Your Business?
Whether you're looking to deploy our Sales Agent or explore a custom AI product for your business, we'd love to talk.