We take over at any stage, in any state
A free read of the code inside two business days
A fixed-scope first week, then a written plan
When to call
When a Project Needs Rescuing, Not Restarting
Ecommerce projects rarely fail in one dramatic moment. The agency goes quiet and the invoices keep coming. A launch goes out and the checkout starts dropping orders. A developer disappears and takes the only working copy of the code with them. By the time a store owner searches for help, the question is no longer who to blame but how to stop the loss this week. That is the order we work in: make the store safe, read what we have inherited, then plan and finish. Picking up a project someone else started is routine work for our team, whatever state it is in, and it has been since 2006. One thing you will not get from us is a reflex rebuild. If the code can carry the business, we fix it and say how much that costs. If it cannot, we say that too, with the numbers, before you spend another month on it.
Does this sound familiar?
Six Signs an Ecommerce Project Needs Rescuing
If three or more of these apply, book the call. If one does, it is still worth a conversation.
The Agency Went Quiet
Replies take a week, the project manager has changed twice, and nobody can say what ships next. The invoices still arrive on time.
The Launch Broke the Store
Checkout errors, missing orders, a mobile layout that fell apart. The old store is gone and the new one is losing sales by the hour.
The Upgrade Stalled Halfway
Production is on one version, staging on another, and the theme no longer compiles. Every week the gap gets harder to close.
The Migration Lost Your Traffic
Redirects were skipped, URLs changed, and search traffic fell off a cliff in the week after go-live. Nobody is tracking the rankings.
The Store Was Breached
Card data skimmed at checkout, admin users nobody created, a browser warning on your own domain. The security patches were months behind.
The Developer Disappeared
No repository access, extension licences bought under someone else's account, and the domain registered in a name you do not control.
How a rescue runs
How Our Ecommerce Project Rescue Works
Access and Backups
Error Monitoring
Hotfixes That Stop the Loss
One Owner on Our Side
Code and Extensions
Data and Integrations
Hosting and Deploys
Security and Patches
Keep, Fix or Rebuild
An Estimate per Item
The Order of Work
Risks Named Up Front
Same Team Throughout
Weekly Demos on Staging
Regression Suite Before Go-Live
Documentation and Handover
The first week, in writing
What an Ecommerce Project Rescue Produces in Week One
2 days to a first opinion on the code1 week to a stabilised store and a written plan
By the end of the first week you hold three things. A store that has stopped losing orders: access is back in your name, backups exist and have been restored once to prove it, error monitoring is live and the handful of fixes that were costing sales are deployed. A state-of-the-store report that reads in plain language, platform by platform: what the code does, which extensions and integrations are sound, which are dangerous, where the hosting bill goes and what the security posture really is, each finding ranked by what it costs you. And a plan: what to keep, fix or rebuild, in the order that protects revenue first, with an estimate against every item, so the rescue is a budget you can approve rather than a backlog you have to trust. Where the honest conclusion is a rebuild, the plan says so with the numbers beside it, and we help you choose the platform rather than assume the one you are on. Everything is written so your own developers could carry it out; many clients hand the plan to an in-house team and keep us for the parts that need Magento, Shopify or BigCommerce depth.
Verified reviews
What Our Clients Say
2.1s
faster largest contentful paint
This team consistently goes above and beyond in terms of helping to ascertain the most viable and feasible outputs and outcomes for our evergrowing business needs.
Anthony Perrotta
E-Commerce Operations Manager
4 yrs
as their sole technical partner
They designed for where the product was going, not just what we asked for. Early on we described a single-company setup; they built the data model and permission layer so multi-tenancy wouldn’t require a rewrite later.
Alex Tee
CTO
Three ways in
Three Ways to Start an Ecommerce Rescue
Week One Stabilisation
A fixed-scope week for a store that is live and in trouble. We recover access, secure and monitor the store, fix what is losing orders and hand you the state-of-the-store report with a plan. It stands on its own if you go no further.
Takeover and Finish
We pick up the project where it stopped and carry it to launch against the original brief, re-scoped where the read says it has to be. Weekly demos, a regression suite before go-live and the same team from the first call to the handover.
Rebuild on a Sound Foundation
When the read shows the foundation cannot carry the business, we say so and plan a rebuild that keeps your data, your rankings and your launch date, instead of pouring another budget into code that will not hold.
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Before You Call, Read These
FAQ
Frequently Asked Questions
Still have questions?
Tell us about your store and we will come back with straight answers.
Talk to us
Our developer disappeared and we cannot get into the store. What do we do first?
Secure what you can still reach today: change the admin passwords you hold, confirm who owns the domain and the hosting account, and export whatever the admin lets you export. Then send us what you have. Recovering access from a registrar, a host or a platform's support team is routine work, and we have done it without the original developer's help more often than with it.
What do we need from the outgoing agency?
The repository with its history, the deploy and hosting credentials, the Composer or package keys for paid extensions, the DNS and domain registrar login, the payment, shipping and marketplace accounts, analytics and tag manager access, and any documentation that exists. Missing items are not a blocker. They set the order of the first week.
Can you look at the store without the previous agency knowing?
Yes. The free read works from repository access or a staging copy you give us directly, and we do not contact anyone on your behalf unless you ask us to. Many rescues start as a quiet second opinion.
Can you review the code without taking the project over?
Yes. The first week stands on its own: you get the state-of-the-store report and the plan, and you decide who executes it. Some clients hand it to their in-house team, some stay with us, and the report is written so either works.
How is the first week priced, and what does it produce?
The scope is fixed and the price is agreed individually after the free read, once we know the platform, the size of the store and how urgent the situation is. The week produces a stabilised store, the written report and a plan with an estimate per item. There is no price list on this site because no two rescues start from the same place.
Rescue or rebuild: how do you decide?
By cost and by foundation. If fixing what exists costs clearly less than rebuilding and the platform fits the business, we rescue. If the code would have to be rewritten module by module to be safe, or the platform is wrong for where the business is going, we say rebuild and plan it so your data, rankings and launch date survive. Either way you see the numbers behind the recommendation.
Can you work alongside our current team instead of replacing them?
Yes. We often take the pieces a team cannot cover, such as a stalled upgrade, a security incident or an integration, and leave the rest with the people who know the business. The report names the change, the screen or module it belongs to and the reasoning, so an in-house developer can work straight from it.
How quickly can you start?
The free read starts within two business days of receiving access. For a store that is live and losing orders, stabilisation begins as soon as we have credentials, usually the same week.
Do you sign an NDA?
Yes, before we see anything. We also work inside your repository and hosting accounts rather than copies of them, so nothing leaves your control.
What happens to licences and warranties bought through the old agency?
Extension licences bought under an agency's account can usually be transferred or re-issued by the vendor, and we handle those conversations. Warranties on custom code rarely survive a change of agency, which is one more reason the first week documents exactly what you have and what state it is in.
How long does an ecommerce project rescue take?
Stabilisation takes the first week. Finishing the work depends on what the read finds: a stalled upgrade or a broken launch is usually four to eight weeks, a half-built store three to six months, and a rebuild is planned as its own project with its own dates. The plan at the end of week one gives you the timeline for your store, not an average.
What is in the state-of-the-store report?
Six sections: access and ownership (who holds what, and what we recovered), code (quality, customisations, version control), extensions and integrations (what is sound, what is unsupported, what conflicts), data (catalog, orders, customers and what is at risk), hosting and performance (what the bill buys and where the time goes) and security (patches, exposures, what to fix first). Every finding carries its cost to you and its fix.
Can you rescue a Shopify or Shopify Plus store?
Yes. Half-finished themes, broken checkout customisations, app conflicts and stalled Plus migrations are the usual Shopify cases. The same first week applies, with the read covering the theme code, the app stack, checkout extensions and the data model instead of a server. We rescue BigCommerce and WooCommerce stores the same way.
Do you take over projects built by freelancers as well as agencies?
Yes, and they are often the harder cases, because the code, the licences and sometimes the domain sit under one person's accounts. Recovering those is the first job. Nothing in the first week depends on the freelancer answering.
Will the rescue affect our search rankings?
It should protect them. Rescues that involve a relaunch or a migration carry a URL map, redirects, structured data checks and a ranking watch as part of the plan, because a store that recovers its code and loses its traffic has not been rescued.
Let’s build something great together!
Ready to Get the Project Moving Again?
Book a call, send us the repository or a staging link, and we will tell you inside two business days what is salvageable, what is urgent and what it would take.