Technical support around the clock
A team that already knows your store
Security patches applied as they land
Our services
What Ongoing Support Covers
Keeping the Store Open
Somebody watches the store, so you do not hear about an outage from a customer.
Keeping It Quick
Pages that were fast at launch drift. We measure, find what slowed down, and put the speed back.
Keeping It Growing
The store keeps changing. We add what comes next without breaking what already works.
Taking Over a Store in Trouble
When the team that built the store has gone quiet or gone away, we take over at any stage: access recovered, the store stabilised, the code read and the work finished.
Verified reviews
What Our Clients Say
2.1s
faster largest contentful paint
This team consistently goes above and beyond in terms of helping to ascertain the most viable and feasible outputs and outcomes for our evergrowing business needs.
Anthony Perrotta
E-Commerce Operations Manager
4 yrs
as their sole technical partner
They designed for where the product was going, not just what we asked for. Early on we described a single-company setup; they built the data model and permission layer so multi-tenancy wouldn’t require a rewrite later.
Alex Tee
CTO
What you get
Six Roles in One Service
Our expert team covers all aspects of full-stack ecommerce development. With our ongoing support service, your store will stay free of tech challenges, letting you focus entirely on running your business. We ensure your store stays up-to-date, secure, and optimized. From bug fixes to performance enhancements, our team is here to keep your ecommerce business running smoothly.
Development
UI/UX Design
Project Management
Quality Assurance
Business Analytics
Marketing
With and without
What You Risk, and What You Get
Downtime is expensive
The average cost of ecommerce downtime is around $5,600 per minute.
Speed is revenue
A one second delay in page load time can cut conversions by 7%.
Small stores are targets
43% of cyberattacks target small businesses, and 60% of those attacked close within six months.
Phones are less patient
53% of mobile users abandon a site that takes longer than three seconds to load.
Keeping customers pays
Increasing customer retention by 5% can increase profits by 25% to 95%.
Problems are caught early
Continuous monitoring and an immediate response, so downtime is shorter and rarer.
Security is ongoing
Protection against threats as they appear, rather than after an incident.
New things stay within reach
Access to the latest features and technologies as the business grows.
The store stays quick
Regular updates and improvements that keep pages fast and conversion rates up.
Nobody starts from scratch
The same team knows your store, so a problem is diagnosed rather than explored.
Trusted by 100+ companies
Keep reading
Our Ecommerce Knowledge Hub
FAQ
Frequently Asked Questions
Still have questions?
Tell us about your store and we will come back with straight answers.
Talk to us
How quickly can you resolve issues with my store?
Support clients get a guaranteed response time during business hours and an emergency line for anything that stops sales, such as a store outage or a broken checkout, which reaches an engineer outside those hours. Most issues are resolved within hours; a complex one gets a plan and a timeline the same day.
Will I have a dedicated support team for my store?
Yes, you will have a dedicated team of specialists familiar with your store and its specific needs.
What if I already have a support team but need additional help?
We can work alongside your existing team, providing extra expertise or handling specific tasks like security updates or performance optimization.
Can you support multiple storefronts in different regions?
Yes, we have extensive experience managing and optimizing multi-storefront setups, including stores in different languages, currencies, and regions.
Do you offer support for international expansion and multi-currency setups?
Yes, we can help with internationalization, including support for multi-currency, multi-language, and region-specific compliance.
What is your experience with handling large product catalogs?
We are experienced in optimizing stores with large product catalogs, ensuring fast load times, efficient search functionality, and smooth inventory management.
Do you help with compliance, like GDPR or PCI DSS?
Yes, we make sure your store complies with regulations such as GDPR and PCI DSS by implementing the necessary security and data management protocols.
Why should I choose ZestIQ for support over other agencies?
We take a proactive approach. We do not wait for problems to arise or for you to request updates. We apply current best practices and introduce new ecommerce technologies as they become available, so your store stays ahead.
Let’s build something great together!
Want to improve your store?
Book a free consultation. We will explore your objectives, uncover the challenges you are facing, review tailored solutions and answer any questions you have.